Returns and refunds
If something is wrong with your order, you can request a return from the order page.
Return window
Returns can be requested within the marketplace return window after delivery. The window is set by ergononline and shown on your order.
Eligibility
Items must be unused and in their original packaging unless the item arrived damaged, faulty or not as described.
Review
Return requests are reviewed by the seller and, where needed, by ergononline. You will see the outcome and next steps on your order page.
Refunds
Approved refunds are returned to the original payment method. Where a return is approved after settlement, the amount is recovered from the seller's balance.
Disputes
If you and the seller cannot agree, you can escalate the case to ergononline, which will review the order, delivery records and messages before deciding.